ORDER CONFIRMATION

After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.

SHIPPING

Express delivery areas: Global

Shipping logistics providers: DHL, UPS, THT, FedEX, Wanb and EMS, YunExpress, 

We try our best to process all orders within 1-3 business days of receipt, but it can take longer during peak periods (holiday seasons, big sales, etc...). 

You'll receive a notification email with a tracking number once your order has shipped out.

Our online store offers FREE SHIPPING ON ORDERS OVER $89.

• The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, the customs clearance procedures or other causes.

TRACKING

After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website after 24 hours.

Once they arrive in your country, your local postal services take over. This means you'll be able to track your parcel on your local postal services' website with the same tracking number. If the tracking shows that the parcel couldn't be delivered for any reason, please contact your local post office first, to have further details. Since they are handling your parcel, they would be able to give you information that we don't have.

If you have any trouble tracking your parcel, please email support@zallopaws.com. We’d be happy to help you out!

Please note that tracking is active during 60 days so we won't be able to do anything to help you if you contact us after this period.

Notes:

1. After the order has been paid, the warehouse needs 3-5 business days to process your order. You will receive a Shipping Confirmation E-mail with tracking# once your order has been shipped.

Please note, the processing time is separate from the shipping time.

2. For logistical reasons, some items purchased in the same order may need to be sent in separate packages. This means you may not receive all your products in one package.

3. Prices displayed on the website do not include duties or taxes. Depending on where you live, your country's customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs), or taxes.

Receiving time = Handling time + Shipping time

If there is any shipping issue with your package, you can contact us at service@zallopaws.com after your order was placed.